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SHIPP PRIVACY POLICY

1. Introduction

Welcome to the Shipp Privacy Policy.

At Shipp, we attach great importance to the privacy and security of our users' personal data. We believe that every connection started through our app should be based on trust, respect and equality. The same principle applies to how we process your personal data.

Shipp is operated by Faryelx OÜ, a company registered in Estonia. In this policy, references to "Shipp", "we", "us" or "our" mean Faryelx OÜ.

This Privacy Policy explains how:

  • you use the Shipp mobile application,
  • you visit our promotional website, and
  • you participate in our campaigns, contests, surveys or other digital services

and in all these contexts how your personal data is collected, processed, stored and protected.

By using Shipp services, you accept the practices described in this Privacy Policy. Please read this document carefully before using our services.

2. What Data Do We Collect?

As soon as you start using Shipp, we collect certain personal data in order to provide you with our services. Under the Turkish Personal Data Protection Law (KVKK) and similar data protection laws, Shipp acts as the data controller for personal data collected and processed through the app.

The type of data collected may vary depending on how you use the app.

2.1. Registration Information

  • Email address or phone number (for registration and verification)
  • Name / username
  • Date of birth (can only be changed once)
  • Time of birth (for astrology-based matching, can only be changed once)
  • Gender and preferences (for profile creation)

Shipp is only available to users who are 18 years of age or older.

2.2. Profile and Face Verification

  • Biometric data used for face verification
  • Profile photo (required)

Face verification is used to prevent fake accounts, fraud and identity theft and to support a safer community.

2.3. Location Information

  • Your device's current location (for providing the matching service)

If you allow location access in your device settings, your location will be updated according to where your device is.

2.4. Messaging Information

  • Message content exchanged between users is not automatically analyzed.
  • However, if a user reports another user, the relevant messages may be reviewed by AI systems for the purposes of detecting security issues, fraud, sexual abuse, violence or other violations.

2.5. Photos and Bio

  • Profile photo (required)
  • Bio / "about me" section content

These contents may be checked by AI systems to detect fraud, scams, sexual abuse, violence and other violations of our community guidelines.

Important Information

  • Date and time of birth can only be changed once.
  • Some of the information in your profile may be visible to other users.
  • The type of data collected may vary depending on the actions you perform in the app.

2.6. Purchase Information

If you purchase premium services through Shipp, your payment information is processed and stored for accounting, audit and tax purposes in line with applicable laws.

To prevent fraud, payment transactions may be monitored by automated systems. Suspicious or abusive transactions may be blocked. In such cases, you will be informed and you will have the right to object.

2.7. Device Information

When you use the app we may collect:

  • Device identifier (device ID)
  • Device model
  • Operating system information
  • App usage and log records

This data is processed for security, performance improvement and troubleshooting purposes.

2.8. Cookies and Similar Technologies

We may use cookies and similar technologies in the Shipp app and on our website.

Some cookies are strictly necessary for the app to function. Others are used to improve the experience and for analytics.

You can manage your cookie preferences via your browser or device settings.

3. How Do We Use Your Information?

Our goal at Shipp is to offer you a safe and enjoyable connection experience. For this purpose, we use your personal data to:

  • provide our services and app features,
  • inform you about updates and new features,
  • personalize the app and its content,
  • conduct analysis and research on app usage,
  • test new technologies and systems and improve the app,
  • resolve disputes and enforce the Terms of Service,
  • investigate fraud and protect our legal rights,
  • protect users and third parties from harm,
  • send you marketing and promotional communications where you have given your explicit consent.

Your location data is used to show you nearby users and to provide the matching experience.

3.1. Matching Algorithms

Shipp uses astrology-based and behavioural matching algorithms. In order to estimate compatibility and recommend suitable profiles, our algorithms may use the following:

  • information you share in your profile,
  • date, place and time of birth,
  • your in-app activity,
  • your location data,
  • your verification status.

If you share content that is contrary to our Terms of Service, your account may be restricted or closed.

3.2. Moderation

Safety is a priority at Shipp. We use automated systems and moderation processes to ensure compliance with our Community Guidelines.

  • Profile photos and bio content may be checked by AI systems.
  • Message content is not automatically analyzed. However, if a user reports another user, the relevant messages may be reviewed to detect potential violations.

In the event of a violation, you may receive a warning, your account may be restricted, or your account may be permanently closed. Users have the right to appeal such decisions.

3.3. Legal Basis

Shipp processes your personal data on the following legal bases under KVKK and similar data protection laws:

  • performance and conclusion of a contract (providing the Shipp service),
  • compliance with legal obligations,
  • our legitimate interests (security, preventing fraud, service improvement),
  • your explicit consent (e.g. biometric data processing, international data transfers, marketing communications).

Special categories of personal data (such as biometric data or sensitive information voluntarily shared by you) are only processed with your explicit consent.

4. Who Can See Your Information?

Shipp enables certain profile information to be visible to other users so that people can connect with each other.

The information, photos and messages you share in your profile are your responsibility. Please be aware that the content you share in the app may be viewed and saved by other users.

We strongly advise you not to share sensitive information (phone number, address, ID details etc.) on your profile.

5. Do We Share Your Data?

Shipp may share your personal data only in the following cases:

Service Providers

  • Cloud infrastructure providers (e.g. Microsoft Azure)
  • Payment processors
  • Verification and security services
  • Customer support providers

Any such sharing is limited to what is necessary to provide the service.

Legal Obligations

We may share data where required to comply with binding requests from competent public authorities.

Business Transfers

In the event of a merger, acquisition or restructuring, your data may be transferred in compliance with applicable law.

Aggregated and anonymized data may be shared for statistical and analytical purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • to learn whether your data is being processed,
  • to access your personal data,
  • to request correction of inaccurate or incomplete data,
  • to request deletion or anonymization of your data,
  • to object to certain processing activities,
  • to object to decisions based solely on automated processing,
  • to request data portability, where applicable,
  • to lodge a complaint with the competent data protection authority.

We may need to verify your identity before fulfilling some of these requests.

7. What Happens If You Delete Your Account?

When you delete your account, your profile will no longer be visible in the app.

For a limited period, we may allow your account to be restored in case of accidental deletion. However, certain data may be retained for the duration required by law in relation to:

  • tax obligations,
  • legal disputes,
  • security and fraud prevention records.

8. Data Security

Shipp implements appropriate technical and organisational security measures to protect your data.

However, no method of data transmission over the internet is 100% secure. For your own safety, we recommend that you:

  • do not share your password with anyone,
  • use a strong and unique password,
  • do not leave your sessions open on shared devices.

9. Age Limit

You must be at least 18 years old to use the Shipp app.

We do not knowingly allow persons under 18 to use the service or knowingly collect data from them. If we determine that an account belongs to someone under 18, we will close the account and delete the personal data in accordance with applicable law.

10. Geographic Scope and International Transfers

Initially, the app is intended to be offered primarily within the Republic of Türkiye.

Your personal data may, however, be processed and stored on servers located outside of Türkiye. In such cases, we take appropriate safeguards required by applicable data protection laws.

11. Service for Entertainment Purposes Only

Shipp is a social connection app based on astrology-supported matching and daily horoscope content.

Within the app:

  • compatibility between users may be calculated based on date, place and time of birth,
  • daily horoscopes may be presented,
  • astrological compatibility analyses may be shown.

All of these services are provided for entertainment and personal interest only.

Shipp does not:

  • guarantee that you will find your soulmate,
  • promise a long-term relationship,
  • offer any guaranteed result regarding love, marriage or emotional success,
  • guarantee the scientific accuracy of any astrological interpretation.

Users use the app at their own discretion and responsibility.

12. How to Contact Us

Your Shipp experience is important to us.

If you have any questions, requests or complaints about this Privacy Policy, you can contact us at:

Last Update: This privacy policy may be updated from time to time. In case of significant changes, users may be notified via in-app notifications or email.